Delivery Policy

At Shark Distributors, we aim to deliver your order quickly, securely, and efficiently throughout the United Kingdom.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders placed before 2:00 PM (UK Time) are typically processed the same business day.

  • Orders placed after 2:00 PM or on weekends will be processed on the next business day.

Delivery Times

Estimated delivery times are as follows:

  • Standard Delivery: 2–5 Business Days

  • Express Delivery: 1–2 Business Days (where available)

Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

Delivery Charges

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

From time to time, we may offer free delivery promotions on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to monitor your shipment.

Delivery Areas

We currently deliver throughout the United Kingdom.

For deliveries outside the UK, please contact our customer support team before placing your order.

Delays

While we work with trusted courier partners, unexpected delays caused by weather, public holidays, courier issues, or high order volumes may occasionally occur. We appreciate your patience in these situations.

Missing or Damaged Deliveries

If your order arrives damaged, incomplete, or does not arrive within the expected delivery timeframe, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number

  • Your full name

  • Photos of any damaged items (if applicable)

Our team will investigate the issue and work to resolve it as quickly as possible.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Shark Distributors is not responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses.

Contact Us

If you have any questions regarding your delivery, please contact our customer support team.

Shark Distributors
Email: support@sharkdistributors.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)