Privacy policy

Last updated: June 29, 2026

Shak Distributors operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Shak Distributors is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact Details: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.

  • Account Information: Your username, password, security questions, preferences, and settings.

  • Transaction Information: The items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications: Information you include when sending a customer support inquiry or communicating with us.

  • Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Information regarding how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit the Services, or communicate with us.

  • Automatically through the Services: From your device when you visit our website, through cookies and similar technologies.

  • From our service providers: Third parties who collect or process your personal information on our behalf.

  • From our partners: Other business or marketing partners.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

  • Provide, Tailor, and Improve the Services: To fulfill orders, process payments, arrange shipping, manage your account, facilitate returns/exchanges, and create a customized shopping experience.

  • Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, secure our services, and detect or investigate fraudulent, illegal, or malicious activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws, respond to legal processes, or enforce our policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

  • With Shopify, vendors, and third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment, and shipping).

  • With business and marketing partners to provide targeted advertising.

  • When you direct or consent to disclosure (e.g., shipping carriers or social media widgets).

  • With our affiliates or within our corporate group.

  • In connection with a business transaction (e.g., merger or bankruptcy) or for legal obligations.

5. Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

Shopify may make use of personal information collected about your interactions with our store, along with other merchants, to provide enhanced features. To learn more, you can visit the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

6. Third Party Websites and Links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy and security policies before providing information.

7. Children's Data

The Services are not intended to be used by children. We do not knowingly collect personal information about children under the age of majority. If a child has provided us with personal information, a parent or guardian may contact us to request its deletion.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below:

  • Right to Access / Know: Request access to personal information we hold about you.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request corrections to inaccurate data.

  • Right of Portability: Receive a copy of your data or request transfer to a third party.

  • Managing Communication Preferences: Opt out of promotional emails at any time by clicking "unsubscribe".

For UK or European Economic Area (EEA) Residents:

  • Objection & Restriction: Ask us to stop or restrict processing for certain purposes.

  • Withdrawal of Consent: Withdraw consent at any time where processing is consent-based.

To exercise these rights, please contact us using the details below. We will verify your identity before processing the request.

10. Complaints and International Transfers

  • Complaints: If you have complaints, contact us below. EEA residents can also lodge a complaint with their local data protection supervisory authority.

  • International Transfers: We may store and process your data outside your country. For EEA/UK data transfers, we rely on recognized mechanisms like the European Commission's Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. We will post the revised version and update the "Last updated" date.

12. Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise your rights, please contact us:

  • Email: shakfmuk@gmail.com

  • Address: 70 Saint Ives Road, Coventry, ENG, CV2 5FX, GB