Shipping policy

Thank you for choosing Shak Distributors. We are committed to delivering your orders quickly, safely, and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: Processing times may slightly increase during high-volume periods or holiday seasons.

2. Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking number will become active within 24 hours. You can use this number to monitor your shipment's progress directly via the carrier's portal.

3. Damages and Missing Packages

  • Shak Distributors is liable for orders damaged or lost during transit. If you received your order damaged, please save all packaging material and damaged goods, and contact our support team immediately.

  • Please inspect your package upon arrival. If an item is missing or damaged, reach out to us at shakfmuk@gmail.com within 48 hours of delivery with your order number and a photo of the damaged items so we can secure a replacement for you.

4. Incorrect Address Policy

  • Please double-check your shipping address during checkout. Shak Distributors is not responsible for orders shipped to an incorrect address provided by the buyer.

  • If you notice an error in your shipping address, please contact us at shakfmuk@gmail.com immediately. If the order has already been processed or shipped, we cannot change the destination.

5. Questions & Support

If you have any questions about the shipping of your order, please don't hesitate to reach out to our team:

  • Email: shakfmuk@gmail.com

  • Address: 70 Saint Ives Road, Coventry, ENG, CV2 5FX, GB