Return & Refund Policy

At Shark Distributors, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all accessories and manuals.

• Include proof of purchase or order confirmation.

Products returned without their original packaging or showing signs of misuse may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Opened software or digital products.

• Gift cards.

• Clearance or final sale items.

• Products damaged due to misuse or accidental damage.

Faulty or Damaged Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will arrange a replacement, repair, or full refund where applicable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items if they are defective, damaged, or supplied incorrectly.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is faulty or we made an error with your order, we will cover the return shipping costs.

Wholesale Orders

Business and wholesale orders may be subject to different return conditions. Please contact us before returning bulk purchases.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Shark Distributors
Email: support@sharkdistributors.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)